Imagine What We Can Build Together
It’s not what we take with us from job to job…it’s what we leave behind that matters.
GuildQuality Attends the James Hardie Contractor Summit to Announce Service Excellence Award Winners. In 2015, 2020 and again in 2021 Timberland Exteriors was one of only 8 companies nationwide to receive the James Hardie Contractor Service Excellence Award. This award recognizes contractors that deliver outstanding service and quality, as measured by customer feedback.
Our annual Guildmaster Awards celebrate service excellence within our network of home builders, remodelers, and home service professionals. Each year, we give special recognition to the members who consistently demonstrate exceptional customer service. Levels of Distinction To encourage the highest level of customer service, GuildQuality offers two levels of distinction in addition to the baseline Guildmaster Award. Members who receive a recommendation rate between 95.0% and 97.9% receive Guidmaster with Distinction. Members who receive a recommendation rate between 98.0% and 100% receive Guildmaster with Highest Distinction.
Business satisfaction is a discipline. It has metrics. Follow-up surveys are required. Owners and managers may trick themselves into believing otherwise—that a verbal affirmation is all they need from a customer. But people are non-confrontational. They won’t tell you how they really feel unless there is some go-between like a third-party survey.
There are many nuances to the discipline of creating satisfied customers, but it begins with two simple yes or no questions: Would you hire this firm again? Would you be willing to refer them? That’s it.
Here is a business fact you can take to the bank: Remodeling and home improvement pros who continually satisfy their customers are the winners in this industry. Satisfied customers drive referrals. Satisfied customers are repeat customers. We are excited to award Timberland Exteriors with the Top 100 Remodelers Choice Award for 2021.
Timberland Exteriors is an wonderful company! They listened to our concerns and when the work was being done they checked in with us consistently to make sure we were happy with how everything was going. If ever we had a question we had the number to office to be able to reach someone instantly. The house looks great! New windows and siding really transformed our house
The quality of work was exceptional!
They did a fantastic job. We love it.
I enjoyed working with Paul, Gary, and the subs. It was a good experience.
They did a very quality job. They even did it quicker than the original date established when I stated that I needed it done in a hurry. I was very happy with my experience.
Marty Waller presented a upgrade to the standard material used by other contractors for shingle replacement in a convincing and cost effective manner. He presented evidence to the Insurance carrier for the recovery of the depreciated reserve upon which full settlement was received.The weather caused a slight delay in the originally anticipated start date, however the project was completed in a very short timer frame under favorable weather conditions.
They were highly professional and examined the work ahead of time to make a plan. They did the plan exactly as they said they would and they left the work site in immaculate condition. I would highly recommend them to anyone looking to satisfy hardie siding needs.
They were not only professional but they cared about my project like it was their own project.
Timberland Exteriors is very professional and got everything done quickly.
Timberland did everything they said they would. The clean up work was excellent as well.